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17 Mar 2023
21 mins
Unionfab Terms of Service

Last updated: March 8, 2024

Unionfab operates this website. Throughout the site, the terms “we”, “us”, and “our” refer to Unionfab. Unionfab offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and purchasing something and custom parts from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein and available by hyperlink. These Terms of Service apply to all site users, including, without limitation, browsers, vendors, customers, partners, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.


You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without express written permission by us.

The headings in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

You represent and warrant that all information you submit to the Site is accurate and truthful. You have the full right and authority to provide us with all User Content, documentation, drawings and specifications. You are authorised to grant the license referred to in Section INTELLECTUAL PROPERTY RIGHTS AND PUBLICITY.


The following terms constitute our “Acceptable Use Policy”:

(i) You understand that Unionfab does not accept Export Controlled Data. “Export Controlled Data” is defined as data controlled for export under E.U. or US law, as applicable based on Your place of order, residency and status under E.U. and U.S. rules. Under E.U. law, this includes (technical) data and end Parts that are: (1) controlled under the Common Military List of the European Union or any EU Member State equivalent, or (2) subject to the EU Dual Use Regulation 428/2009 (as amended by Regulation 2019/2199). Under U.S. law, this includes technical data and end Parts: (1) controlled under the International Traffic in Arms Regulations or (2) subject to the Export Administration Regulations and controlled at any level beyond EAR99.

(ii) You certify that your data (including 3D CAD Data, 2D technical drawings, Assembly files and Electronic related documents) and Your Order DOES NOT include Export Controlled Data.

(iii) You understand that you are exporting data to another country by uploading your data to the Site. Unionfab operates abroad, employs persons abroad, and has printing and manufacturing factories abroad.

(iv) You certify that you understand that it is your responsibility to determine and provide the appropriate export classification for the products and related technology and software to be supplied to Unionfab and to comply with the prohibition on Export Controlled Data provided herein. Unionfab relies entirely on you to provide accurate information to comply with applicable export control laws. The export classification indicates whether the product and related technologies are controlled, the relevant jurisdiction or jurisdictions, when an export license is required, and whether the product and technology qualify for a license exception. An incorrect classification could result in export control violations, leading to significant fines and other sanctions.

(v) You represent and warrant that the production, shipping, sale and use of the Parts or tooling by us in response to Your Order does not violate any export control laws or regulations.

(vi) You represent and warrant that You will not, directly or indirectly, (1) sell, export, re-export, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Unionfab to any destination, entity, or person prohibited by law or regulation or (2) use Parts for any use prohibited by law or regulation, without obtaining prior authorisation from the competent government authorities as required by those laws and regulations.

(vii) You further represent and warrant that You will only use the Site in compliance with, and understand and agree with, our Unionfab content policy (the “Content Policy”), as follows. You represent and warrant that Your User Consent (including 3D CAD Data, 2D technical drawings, Assembly files and Electronic related documents), Your Order and the production, shipping, sale and use of the Parts or tooling by us:

(a) Does not contain any weapons. “Weapons” is broadly defined as:

Firearms, firearm parts, or ammunition. This includes (1) any device which will or is designed to or may readily be converted to expel a projectile by the action of an explosive; (2) any device capable of being concealed on the person from which a shot can be discharged through the energy of an explosive; (3) any part integral to the safe firing of a projectile utilising an explosive from a device described in (1) or (2); and (4) ammunition including cartridge cases, primers, bullets, or propellant powder designed for use in any firearm;

Bladed weapons. This includes knives designed to cause bodily harm and any part or component thereof. A bladed weapon has automatic knives, knives undetectable by a metal detector, stilettos, switchblades, butterfly knives, throwing knives, folding knives, gravity knives, and disguised knives (for example, a sword cane).

Explosive devices. This includes grenades, rockets, explosives, incendiary devices, missiles, land mines, and related parts or components thereof;

Toy guns or other items with arms-like appearance. This includes paintball guns, airsoft guns, training weapons, mock guns, mock weapons, weapon replicas and things that look like a gun or other weapon; and

Arms-related items and weapon accessories. Accessories, parts or components to any weapon if that accessory/part/component contributes to the functioning of the firearm and attaches to the item. For example, this includes scopes, mounts and knife handles because they are attached to a weapon, but would not have a knife case or holster because they are neither attached to nor contribute to the functioning of the firearm.

(b) Does not violate, misappropriate or infringe any intellectual party rights (including but not limited to any copyright, patent, design right, trademark, trade secret or any other proprietary rights) or any third party rights;

(c) Does not contain information which is false, inaccurate, misleading, harassing, racially or ethnically offensive, discriminatory, harmful to minors, libellous or defamatory, including information used to produce counterfeit goods;

(d) Is not contrary to or in violation of any applicable law or regulations or public policy; and

(e) Does not violate our Export Control Policy.

(f) Please be informed that using our Site and uploading User Content to print a firearm may be punishable by law. Unionfab has a (statutory) obligation to report User Content and Orders for weapons that it considers reasonably suspicious.

(g) Unionfab reserves the right to reject any use of our Site and Order that is based on User Content that it feels—at its discretion—violates this Acceptable Use Policy. It is and remains your sole responsibility to comply with this Acceptable Use Policy when using the Site and uploading designs to the Site, and placing Orders. Unionfab is not obliged to check the User Content before accepting or executing any Order or having the Parts manufactured by its manufacturing partners.


Enforcement. We reserve the right (but have no obligation) to review any User Content and to investigate and take appropriate action against You in our sole discretion if You violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying Your User Content, terminating Your Account, and reporting you to law enforcement authorities. Any attempt by You to damage the Site or undermine the legitimate operations of Unionfab’s business or services may violate criminal and civil laws. Should any such attempt be made, we reserve the right to seek damages from You to the fullest extent permitted by law.


You bear the responsibility of ensuring the accuracy and completeness of all information provided in a quotation request or Order. The specifications within your Order must align with our instructions and consider any manufacturing or other constraints outlined by us on our website, including our manufacturing standards, or as otherwise communicated to you.

We retain the right to reject any Order at our sole discretion before formally accepting it. Orders are considered accepted by us only upon written confirmation.

Acceptance of any Order is contingent upon certain conditions: (i) the availability of adequate resources to fulfill your Order within the specified timelines and at the agreed-upon price, (ii) your Order not being predicated on inaccurate information, including but not limited to pricing and specifications, (iii) adherence to our Content Policy (as defined in Section 3.vii), and (iv) satisfactory completion of any credit check or provision of prepayment or alternative assurance of payment, as determined by us at our sole discretion.

Modifications made by you to an Order after submission are subject to our approval and may incur additional charges, potentially resulting in extended delivery times or supplementary fees, in addition to alterations to the original price.


It is your responsibility to furnish us with accurate and complete 3D CAD data and/or drawings necessary for the production of Goods and tooling. You must upload all pertinent files required for the manufacture of your Goods and tooling onto our website, or as agreed upon for specific or special Orders, accompanied by all requisite representations and warranties. We are not obligated to review any specifications, data, or drawings provided by you and reserve the right to reject or cancel any Order not uploaded onto our website by you.

We utilize the 3D CAD data and/or drawings provided by you to fabricate Goods and tooling. In cases where both 2D technical drawings and 3D CAD models are available, 2D technical drawings take precedence solely for parameters concerning tolerances and/or threads, if specified. Otherwise, 3D CAD data governs the production process unless otherwise agreed upon or provided after our acceptance of your Order. We bear no responsibility for inconsistencies between 3D CAD data and 2D technical drawings.

If an Order entails threads or specific tolerances, it falls upon you to furnish a technical drawing delineating the pertinent specifications. You must ensure the inclusion of this information in the quotation request and verify its accurate reflection in the Quote.

You assume full legal responsibility for the design specifications and performance of the goods subject to the Order, as well as for ensuring compliance with relevant regulatory requirements. We disclaim liability for inaccurately designed Goods, improper assembly, issues arising from thick cross-sections leading to sink marks or warping, or Parts produced based on erroneously provided CAD data or technical drawings.


The items or services outlined in our purchase order may involve design, product development, specification creation, or other related work. Unless explicitly stated otherwise within our purchase order, all resulting work product and associated know-how become our exclusive property and must be promptly delivered upon request. Under no circumstances shall any portion of this work product be considered your property, and you are prohibited from claiming any ownership or proprietary rights. You agree to promptly execute any necessary assignments and documents, including but not limited to copyrights and patents, to confirm and protect our ownership of said work product.


We are only responsible if the information on this site is accurate, complete or current. The material on this site is provided for general information only. It should only be relied upon or used as the sole basis for making decisions by consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Account Responsibilities: You are responsible for maintaining the confidentiality of Your Account login information and are fully responsible for all activities under Your Account. You agree to notify us immediately of any unauthorised use, suspected unauthorised use of Your Account, or any other security breach. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.


Description of the charges for the extra costs of the website other than the product price:

Logistics fee: Charge the corresponding fee when your product needs logistics service.

Bank fee: When you accept purchasing goods from Unionfab, you may need to pay an extra fee of varying proportion to Unionfab when you use your debit card or credit card to deliver. Unionfab is used to pay the price of a third-party payment company.

VAT: When you are an EU country and need the VAT service of IOSS, you may need to pay the corresponding VAT, VAT = VAT rate (VAT rate of each EU country) × (CIF price+import tariff)

Tariff: When you need DDP (Delivered Duty Paid) service, it will generate corresponding DDP service fees, import duties, and other taxes.

DDP service fee: the operation fee required when paying customs duties on behalf of DHL service.


You may be charged customs duties and taxes for something you bought on Unionfab because:

• Duties and taxes are typically not included in the item’s price and might not be included in the shipping costs you pay us.

• When ordering on Unionfab, you are buying from an overseas manufacturer. That’s why sometimes you will be asked to pay customs duty.

The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have other tax policies regarding specific products. Confirming this with your local customs authority or the sales rep is always best.

You are responsible for clearing VAT on all purchases made on Unionfab. This can be done through the VAT clearance procedure of your local customs authority in your country of residence.

Please note: Unionfab never covers customs duties and taxes.

To avoid any unforeseen surprises, please pay attention to the following:

• Contact your local post or customs office to learn more about your country’s customs duties and taxes.

• The shipping company usually collects import duties, taxes or other customs-related charges upon delivery.

• Unionfab is not responsible for delays caused by the customs department in your country.

• Additional costs or delays may occur during international trade.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display the colours and images of our products that appear at the store as accurately as possible. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer account, credit card and charges using the same billing and shipping address. If we change or cancel an order, we may attempt to notify you by contacting the e-mail and billing address/phone number provided when the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates. We can complete your transactions and contact you as needed.

Information regarding the post-sales management of your goods, including procedures related to product delivery, inspection, return, and replacement, can be found in our After Sales Service.


We may provide you access to third-party tools we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions and any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also offer new services and features through the website (including releasing new tools and resources). Such new features and services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include third-party materials.

Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant it. We will not have any liability or responsibility for any third-party materials or websites or any other materials, products, or services of third parties.

We are not liable for any harm or damages related to purchasing or using goods, services, resources, content, or other transactions connected with third-party websites. Please review the third-party’s policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.


By providing data to us, you grant us a non-exclusive, royalty-free, fully paid-up, worldwide, and transferable right to use, copy, distribute, and display the data (including 3D CAD Data and drawings), documentation, drawings, and specifications you provide. This grant is exclusively for us to produce, ship, and sell the Goods to you.

You shall retain sole ownership of the copyright in files, all text, illustrations, software files, and other materials provided by you to us, as well as any deliverables, designs (including modifications or derivative works thereof) produced for you during our performance of services.

We retain sole ownership of all proprietary software, processes, and procedures developed by us for the quoting, analysis, design, automation, and manufacturing of machined Goods, injection molds, injection-molded Goods, and 3D printed Goods. We also retain ownership of the copyright in all text, illustrations, or other materials provided by us to you in a quote. Without our prior written approval (which may be withheld for any reason), you shall not remove any of our markings or change our Intellectual Property in any way.

Information about how we collects and/or process your personal data is provided in our privacy policy (“Privacy Policy“).


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or UK’s regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.


We shall not be held accountable for any delay or failure in performance under this Agreement if such occurrences are beyond our reasonable control, commonly known as force majeure events. These include but are not limited to war, riots, acts of terrorism, acts of God, pandemics, natural disasters, embargoes, strikes, power outages, labor disputes, unavailability of materials, equipment, labor, or transportation, governmental restrictions, accidents, failure by manufacturing partners to fulfill obligations, or any other circumstances preventing or hindering the manufacture or delivery of the Goods. We reserve the right to suspend performance under an Order for the duration of such delays or to cancel the Order at our discretion, without incurring liability for resulting damages. In the event of material or supply shortages, we may allocate resources among buyers as we see fit, with no liability to you for delays or cancellations.

Notwithstanding anything in this Section, you remain obligated to fulfill payment obligations for amounts due and payable under an Order.


We shall not disclose, and shall procure that our employees and (sub)contractors shall not disclose, any data (including 3D CAD data), documentation, drawings, and specifications provided by you, other than to our affiliates and (sub)contractors as necessary to produce, ship, and sell the Goods to you. This restriction will not apply in the event of a legal obligation or duty to disclose the information, or when the information is or becomes (publicly) known or is independently developed by us, our employees, or our contractors without the use of such information, or if the information is disclosed to us by a third party.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time; we may remove the service for indefinite periods or cancel the service at any time without notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Non-exclusivity. The contractual relationship is non-exclusive. Each party is free to contract with other third parties subject to its obligations under these Terms. You agree that nothing (including using our Site or Unionfab to review Your files and quote) will preclude us from manufacturing other parts or working with other companies, whether or not those companies or details are substantially similar to, or competitive with, Your files, Parts or Order and the services that we provide to You.


You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.


Suppose any provision of these Terms of Service is deemed unlawful, void or unenforceable. In that case, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are practical unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have been unable, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Service).

Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.


When completing your purchase, a billing statement including ‘Unionfab.com’ and the country code such as ‘HK’,’ DE’, etc., would be displayed on the payment page and your card statement. All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.


You can review the most current version of the Terms of Service at any time on this page.

At our sole discretion, we reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Inquiries regarding the Terms of Service should be directed to us via email at hello@Unionfab.com.